Privacy Policy

This Privacy Policy describes how and when Penanghotellist.com collect your personal information, what that information may be used for, who uses it, when it may be disclosed to other parties, how you can access your details and seek correction of your details, the control your own personal information and how you can contact us.

By visiting this website (http://www.penanghotellist.com/) (“Website”), you are deemed to have read and agree to be bound by this Privacy Policy.

NOTICE

This Privacy Policy serves as a notice pursuant to the Malaysian Personal Data Protection Act 2010.

We may vary or update this Privacy Policy from time to time. We will notify you of these changes to our Privacy Policy on our Website. Please check our Website regularly for updates to our Privacy Policy.

INFORMATION COLLECTION AND USE

We may collect and hold personal information/data (“Personal Information”) about you or someone else whom you are making a booking for or traveling with (“Third Party”), that is, information that can identify you or such Third Party, including without limitation full name, postal and email address, other contact details, identification details, payment details, booking and travel information, and other information relevant to providing you with the services you and/or the Third Party are, or someone else you know is, seeking., which we receive from you through our Website, call centre, social media sites, walk-in or distribution channels, including online travel agencies. You agree that you have obtained the consent of such Third Party to provide us with their Personal Information and to view or change their information. You agree to indemnify us in the event we suffer any loss or damage as a result of your failure to comply with the same.

You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date..

We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes:
to process your booking and for other operational and administrative purposes, including without limitation, processing bills and payments, travel notification, manage your account;
to provide you or someone else you know customer support and services;
to undertake various activities that are required by law;
for administrative, operational, marketing, planning, product or service development, troubleshooting and research requirements;
to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires;
as part of a program you have joined (e.g. loyalty program) or purchase you have made;
to resolve disputes or enforcement of our terms and conditions available at our Website
for any purpose made known to you at the time at the time of collection of your Personal Information. (collectively referred to as “Purposes”)

At any time you may opt-out of receiving marketing communications from us by contacting us (see the CONTACTING US section below) and we will ensure that your name is removed from our mailing list.

At any time you may opt-out of receiving marketing communications from us by contacting us (see details below) and we will ensure that your name is removed from our mailing list.

We use general, aggregated information to generate statistics and measure site activity to improve the usefulness of customer visits. Such information does not include Personal Information.

We may collect Personal Information in one or more of the following circumstances or for one or more of the following purposes:
to our related companies, affiliates, advisors, contractors, vendors or service providers for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes and to otherwise provide customer support and services to you;
to owners and operators of our franchised hotels or our business partners and investors;
to other third parties with whom we have commercial relationships, for marketing, advertising and related purposes,unless you have indicated that you do not wish for us to disclose to such third parties for marketing and advertising purposes;
social media websites; and
as required or authorised under law or provided in co-operation with any governmental authority.

If you fail to provide us with Personal Information stated in paragraph (3.1) above, we may not be able to perform and/or carry out any of the Purposes.